Workshop Recap: Certificate in Medical Concierge at Seniora Johor Bahru
On 17-18 October 2026, we welcomed our latest group of participants to Seniora @ Pelangi Avenue, Taman Pelangi, Johor Bahru for the Certificate in Medical Concierge workshop, our collaboration with the Malaysian Medical Concierge Society (MMCS) and Malaysia’s first basic certificate course in medical concierge service.
Two days, 16 hours, and one clear goal: to turn people who care into people who are trained to care well in a hospital or clinic setting.
Thank you to everyone who joined us, and to our trainers and the MMCS team for making the weekend a success.
What Happened Over the Two Days
Our participants came from different backgrounds, including current caregivers and people looking to start meaningful work in healthcare support.
Day 1 focused on the foundations: the medical concierge industry in Malaysia, the roles and responsibilities of a caregiver, and the mental preparation the job demands.
Participants then moved into core skills, including understanding the physical and emotional changes that come with ageing, basic knowledge of common diseases, and how to communicate with seniors and manage relationships with them.
Day 2 got more hands-on. Participants practised handling emergencies, first aid, communicating with doctors and nurses, house visit techniques, and basic caregiving for movement and toilet assistance.
We also covered how government and private hospitals operate, how to keep proper records, and how to start as a freelancer. The weekend closed with a written examination and a skill and technique assessment.
Why This Skill Set Matters
A hospital visit can be overwhelming, especially for seniors, people with chronic conditions, and families who cannot take time off work. A trained medical concierge helps with:
Navigating registration, consultation, pharmacy, and payment
Communicating clearly with healthcare professionals
Staying calm and responding properly in an emergency
Giving patients the practical and emotional support they need
As our population ages, trained people who can do this well are needed more than ever.
Missed This Intake? Join the Next One
You don’t need a medical background. The course is open to volunteers, current caregivers, career changers, and senior citizens who want to stay active and earn income.
Next intake
Date: 27-28 March 2027 (Saturday and Sunday)
Venue: Kuala Lumpur area (exact venue to be confirmed)
Duration: 16 hours, 2-day intensive workshop
Intakes open every March and October. If you have a group of 10 or more, you can request a private intake, at any places.
What You Get When You Join
Lunch for both days
Registration with the Malaysian Medical Concierge Society
2 years of MMCS membership
Name tag
Physical and digital certificate
Job opportunity with Seniora
Course Fees
Package | Fee per participant |
Normal price | RM 3,100 |
Early bird promo | RM 2,200 |
Special rate for 2 pax | RM 2,200 each |
Senior citizen (60 and above) | RM 1,300 |
Fee refund: Normal, early bird, and 2-pax participants can receive a RM 1,400 refund, and senior citizens a RM 500 refund, after completing 60 hours of service with Seniora within 6 months.
Entry requirements: Minimum SPM/IGCSE or at least 2 years of working experience; able to speak and read Malay, English, and Chinese; and an intention to become a concierge care service provider.
Frequently Asked Questions
Is this course suitable for beginners?
Yes. No prior medical background is needed.
Will I get a job after the course?
You’ll have the opportunity to be referred for employment with Seniora, and the course also teaches you how to start as a freelancer.
Can I get a course held in other location?
Yes, with a minimum of 10 participants.
Be Part of the Next Batch
The people who joined us in Johor Bahru took the first step. The next step could be yours.
📞 Hotline: 011-2899 2968
💬 WhatsApp: https://wa.me/message/U5RDSFD5LCOMM1
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